With the addition of the new apps for digital subscribers, we have now split our digital FAQs into two sections, one for digital-only subscirbers and one for print+digital subscribers. To get answers to frequently asked questions relevant to your experience, please choose the correct option below.
EOS magazine: the new app for 2016
You can get EOS magazine in print, digital and app formats. All these subscription options work in slightly different ways, offering you a choice for enjoying EOS magazine. As a brief overview here's what you can and can't do with each option.
Print+digital+app – unlimited
Get the printed version delivered each quarter and get full unlimited access to the entire digital library from 2006 onwards. Access is via a browser interface on your computer, tablet or smartphone and also via the dedicated apps for iOS, Android and Kindle. Once your subscription finishes you no longer have access to the digital library
Digital+app – single issues
Pick and choose which issues to buy, download and keep. Once an issue is purchased with a credit it is yours to keep. You can read your bought issues via the browser interface and via the app, where you can also download the issues for offline reading.
App only – unlimited
Subscribe to the app for a set period and get access to all issues in the app for as long as your subscription lasts. You can download, search and read stored issues as long as you maintain your app subscription. Once your subscription ends you lose access to all content, including downloads.Think of it as Sky or Apple Music – you're paying to access the full suite of content whilst you keep your subscription going.
App only – single issues
Pick and choose which issues to buy, download and keep. Once an issue is purchased with a credit it is yours to keep. You can read your bought issues via the app and download within the app for offline reading, where they will be stored indefinitely.
T: +44 (0)1869 331741
P: EOS magazine
The Old Barn, Ball Lane
OX5 3AG, UK
Company registered in England and Wales, registration number 4663971
Trouble logging in?
Q. I can't remember my password. How can I get a new one?
A. Click on the 'Forgotten your password?' link and enter the email address you use for your login. Click 'Send details' and an email will be sent to the email address registered on your account.
Q. I get an error message 'No matching subscriber found!'. What's wrong?
A. Check your email address carefully. Is it correct? Is it the one you use for your digital subscription account? If you have previously clicked 'Remember me' and entered the wrong email address, you'll need to delete the cookies in your browser and enter your information again.
Q. I get an error message which says 'Please buy more credits'. I already have credits or purchased magazines. Help!
A. Please Contact us so that we can look at your account, and reset it if necessary.
Q. Why do I need cookies enabled?
A. Your digital account works with a secure login so that only paid subscribers can see the magazines. A cookie stores your login authentication so that you can browse through your magazines. If you disable your cookies you will not be able to login to your digital subscription.
Q. Are the email address and password fields case sensitive?
A. The email address field can be entered in upper or lower case. Your password is case sensitive and must be entered exactly, with capitals and lower case letters as initially set.
Q. From the login page when I click the 'Login' button it scrolls to the 'Subscribe' page. Why?
A. You must have cookies enabled on your web browser. Enable them then login again.
Using the search facility
One of the most powerfull and useful features of the digital edition is the search facility. You can search across a single issue or the entire library and your search term will be found with references to the pages within seconds. You are then presented with a list of search results which you can click on to take you straight to the point of reference.
How to search – desktop/laptop
The search box is in the top left hand corner of the dark grey menu bar which runs across the top of the digital edition window. You can type a search term into the box and hit Enter/Return on your keyboard or click 'Go'. This will search in the current edition. To search across the entire library click the magnifying glass icon to the side of the search box and change the settings to search across all editions.
How to search – tablet/mobile
The search box is in the top right hand corner, signified by a magnifying glass. Type in your search term them hit Enter/Return. It will perform the search across the current issue. To change this an d search across the entire library click 'Search Archive at the top of the list of results.